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Complaints / Returns


All products purchased in our online store can be returned within 14 days from the date of receipt of the order.

To make a return:

  1. Inform us by writing to our email address:

  2. Prepare the product for return (full value, suitable for resale): make sure it is properly packaged to be protected during shipping, along with any gifts and samples included.
  3. Fill in and print the return form (sample form: docx PDF) and pack it with the product. If you do not have a printer, you can write the declaration of withdrawal from the contract by hand. It is important that it contains the same information that is included in the form.

  4. Send the package to the address:
    Madapi Sp. z o.o.
    Aleja Wilanowska 7A/58
    02-765 Warsaw
  5. As soon as we receive your package, we will inform you. Returned products are always checked and if they meet the return conditions, we will refund the money according to the original method of payment.


  1. The returned product must be undamaged, in the original packaging, along with accessories and instructions.
  2. If you wish to return a set, you must return all the products that are part of it.

Detailed information on how and when to withdraw from a distance sales contract can be found in our Terms and Conditions.


We always strive to ensure our products are of the highest quality. However, if the product you purchased from us is defective, you can file a complaint by writing to our email address:

Detailed information on how and when complaints are processed can be found in our Terms and Conditions.


If you want to receive information about new products and promotions, enter your e-mail address:

The Administrator of the personal data is Madapi Sp. z o.o. (Aleja Wilanowska 7A/58, 02-765 Warsaw), contact: We will process the data for marketing purposes, including sending newsletters. You can always withdraw your consent to marketing communication. You also have the right to: access your data, rectify it, delete it, limit processing and transfer, as well as submit a complaint regarding data processing. Learn more about how we protect your data in our privacy policy.

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