Complaints / Returns


All products purchased in our online store can be returned for 14 days from the date of delivery.

To make a return:
  1. Inform us about it by writing to the following e-mail address:
  2. Prepare the product for return (full value, re-salable): make sure that it is properly packed so that it is protected during shipment, with accompanying gifts and samples.
  3. Complete and print the return form (example form: docx PDF) and pack it with the product. If you do not have a printer, you can write the return declaration by hand. It is important that it contains the same information that is contained in the form.
  4. Send the parcel to the following address:
    Madapi Sp. z o.o.
    Franciszka Klimczaka 17/107 Street
    02-797 Warsaw
  5. As soon as we receive your package, we will inform you about it. Returned items are always inspected and, if they meet the conditions for return, we will issue a refund based on the original payment method.
  1. The returned product must be intact, in its original packaging, with accessories and instructions.
  2. If you wish to return the kit, please return all products that are part of it.

Detailed information on the method and date of withdrawal from a distance sales contract can be found in our Regulations.


We always try to ensure that our products are of the highest quality. However, if it happens that a product purchased from us has defects, you can submit a complaint by writing to us at the following e-mail address:

Detailed information on the method and date of considering the complaint can be found in our Regulations.