Complaints / Returns
All products purchased in our online store can be returned for 14 days from the date of delivery.
To make a return:
- Inform us about it by writing to the following e-mail address: firstname.lastname@example.org
- Prepare the product for return (full value, re-salable): make sure that it is properly packed so that it is protected during shipment, with accompanying gifts and samples.
- Complete and print the return form (example form: docx PDF) and pack it with the product. If you do not have a printer, you can write the return declaration by hand. It is important that it contains the same information that is contained in the form.
Send the parcel to the following address:
Madapi Sp. z o.o.
Franciszka Klimczaka 17/107 Street
- As soon as we receive your package, we will inform you about it. Returned items are always inspected and, if they meet the conditions for return, we will issue a refund based on the original payment method.
- The returned product must be intact, in its original packaging, with accessories and instructions.
- If you wish to return the kit, please return all products that are part of it.
Detailed information on the method and date of withdrawal from a distance sales contract can be found in our Regulations.
We always try to ensure that our products are of the highest quality. However, if it happens that a product purchased from us has defects, you can submit a complaint by writing to us at the following e-mail address: email@example.com
Detailed information on the method and date of considering the complaint can be found in our Regulations.